Privacy Policy
1. Introduction
DuaLiving is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website or engage with our services.
2. What We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Property address or project location
- Details about your enquiry or project needs
- Website usage data via cookies and analytics tools
We only collect personal information that is necessary for us to provide our services and respond to your enquiries.
3. How We Collect It
We may collect your information when you:
- Submit a contact or enquiry form on our website
- Request a quote or design consultation
- Subscribe to our mailing list or request updates
- Communicate with us via email, phone, or social media
We may also use cookies or third-party tools (like Google Analytics) to collect non-personal website usage data.
4. Why We Collect It
We collect your information to:
- Respond to your enquiries and provide quotes
- Deliver our design and build services
- Improve your experience on our website
- Send you updates, newsletters, or promotional offers (only if you’ve opted in)
We do not sell or share your personal information with third parties for marketing purposes.
5. Disclosure to Third Parties
We may share your information with trusted service providers (e.g. contractors, consultants, marketing platforms) only when necessary to deliver our services. We ensure all third parties comply with strict confidentiality and privacy obligations.
6. Security
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information is stored securely and only accessible by authorised personnel.
7. Access and Corrections
You can request access to or correction of your personal information by contacting us at [email protected]. We will respond to your request promptly.
8. Opting Out
You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and effective immediately upon publication.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📧 [email protected]
📍 1/22 Junction Road, Burleigh Heads QLD 4220
📞 0439 983 505